Customer Services

Delivery

 
Here at Avery Truman Home Hardware we aim to give you, our customer, the best possible delivery charges we can. We quote our delivery charges based on the following methods;  
 
- Royal Mail Post (signed for)  
- Royal Mail Parcel Post (signed for)  
 
The cost of your delivery is calculated on the total spend of your order, you will be able to see the current total by viewing your shopping basket.  
 
Spend Up to Shipping Cost  
£5.00 £2.50  
£25.00 £5.50  
£50.00 £7.50  
£100.00 £9.50  
£200.00 £12.50  
Over £200 Free  
 
By placing your order you are agreeing to our stated delivery charges. Occasionally we understand you may require your goods in a hurry. In this instance you may choose to pay extra (determined on size, weight and speed) to receive your items sooner. If you require this extra service please contact us by phone on 0208 850 9621 quoting your name and order number, and we will help you as much as we can.  
 
We aim to dispatch your items within 5 working days of receiving your order with cleared payment. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate. To check an item is definitely in stock we recommend you call us on 0208 850 9621 and quote the code number for the item.  
 
Delivery times are approximate and should not be relied upon. We cannot take responsibility for late deliveries, this includes, but is not limited to delays resulting from acts of God, flood, fire, malicious damage, traffic incidents, unforeseen technical problems, strikes, trade disputes or extreme weather conditions. For such exceptions we may require additional time and effort to fulfil the delivery. If this occurs we will do our utmost to deliver your order as soon as we possibly can.  
 
We will attempt to deliver your order to the delivery address stated on your order. If packages are returned to us as undeliverable due to an incorrect address or after twice failing to deliver the goods and the customer not collecting them from the Royal Mail or Courier depot we shall refund the price of the goods less delivery charges plus any additional costs charged to us by Royal Mail or the courier company for returning it.  
 
Our courier company requires us to print your phone number/s on the package to aid their drivers in finding well hidden addresses. If you do not wish your number to be used in this way (be aware this may occasionally delay delivery) please let us know and we will remove such detail.  
 
Any delivery prices advertised on our website are available for UK mainland deliveries only. Prices for other areas are available on request. We will happily send orders to BFPO addresses but please be aware this does restrict delivery of particular chemicals and offensive weapon class items.  
 
Some orders may be subject to Customs duties and taxes. Avery Truman Home Hardware are not responsible for these charges and do not have a duty to inform you of any such charges. It is advised that you contact your local authority prior to ordering goods from out site. Cross border packages may be subject to inspection and opening. We cannot be held responsible for any damages or loss as a result of this.  
 
Our couriers work throughout the day Monday to Friday so your order may arrive any time between 9.00am and 6.00pm. All courier deliveries must be signed for.  
 
- Working days exclude weekends and bank holidays -  
 
As soon as Avery Truman Home Hardware has delivered the goods, the customer will be responsible for their safekeeping and we will not be held responsible for any fault or damage arising from incorrect storage. On delivery of your order please check your goods carefully before you use them. We also recommend you keep your receipt and order number in case it is required for any after sales enquiry.  
In most cases your order will be delivered via Royal Mail unless we feel the services of a courier to be more appropriate.  
 
In all instances, you will be kept informed of your order status.