Customer Services

FAQs

Can I track the progress of my order?

Yes you can.
Once you have placed your order you can track it's progress through our system by logging into your account. To log into your account click on the your account link at the top of any page on this website. You will also find a link on the email that is sent to you once you have placed an order.

Your log in information will comprise of the email address you supplied when placing your first order together with the password you chose.

Can I collect my order from your store?

Yes you can.
All you need to do is choose the store collection option when placing your order and we will contact you with availability and suitable date/time for the collection of your order.

How much are your delivery charges?

The cost of your delivery is calculated on the total spend of your order, you will be able to see the current total by viewing your shopping basket.

Spend Up to	Shipping Cost
£5.00	£2.50
£25.00	£5.50
£50.00	£7.50
£100.00	£9.50
£200.00	£12.50
Over £200	Free

How will my order be delivered?

In most cases your order will be delivered via courier, however for small items we may use The Royal Mail 2nd class postal service.

What if I am not satisfied with my purchase or the service I receive?

At Avery Truman Home Hardware we take every effort to give our customers the best quality service available; If you are not satisfied at any time please contact us as soon as possible by telephone on 0208 850 9621 or via our CONTACT US page and we will respond immediately to your concerns.

Where do you deliver?

We currently only deliver to mainland UK, but please contact us if you have any special requests.

When will I receive my order?

We aim to despatch your goods within 5 working days of receiving your order for items that are in stock. During busy periods or when the order is not in stock, this may take longer, however we will advise you via our order tracking system of extensive delays.

What if I forget my password?

We can automatically send you your login password if you know the email address that we have on file for you. If you do not know your email address then please contact us via our CONTACT US page.

What do you do with my personal information?

We use your information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers (if you have not opted out), update our records and maintain your accounts with us. We also use this information to improve our store, prevent or detect fraud or abuses of our website.

We DO NOT pass or sell your information on to third parties. If you subscribe to our products and services update via email, you can unsubscribe from this service at anytime by logging in to your account or by calling us on 0208 850 9621.

What if I'm not satisfied?

First of all please contact us, we will do all we can to help.